Taste,Taste,Taste and Taste Again

In this post I want to emphasise the importance of tasting your food!!

It might sound strange to have me say that but you wont believe how often I have to say it. Maybe I like the sound of my own voice, yeah right, you better F.R.O now before I kick your arse too. Why do chefs forget to season or worse forget to taste. Is it down to lack of concentration, to repetitive cooking of the same dish, don't give a toss attitude, it'll be alright chef, or what is it.


I put it down to a couple of reasons. First the chef has to enjoy what they do. By this I mean they have to like to cook!! and not just the odd fish dish or cake now and then, a full-time profession, day in day out. Also the chefs need to be made aware of the importance of taste, you grow to learn taste and flavours, we were not born with the taste of oysters in the mouth or the distinct flavour of ginger. So we have to learn them. How can we learn if we don't taste.

Just the other day I was able to take the night off, well I did just work from 8am to 5pm so I thought I would come in for dinner. We had started a new menu a couple of weeks back and I thought it would be a good idea to see and read and taste it from the other side, the dark side.

All dressed up and smelling nice, wifey and I head out for dinner. We were sat at a table next to friends of mine who just happened to be dinning out. They commented on the menu and food throughout the evening. It was just for that reason that the following took place.


Main meals were being consumed, or should I say not consumed!!!

The waitress asked if all was fine with the meals, and the response was great apart from one dish.

Now just imagine this. The chef of the restaurant is sat in his dinning room eating from his menu having his chefs prepare and cook those dishes. All sounds great, something to be proud of. Well somebody forgot to tell those fucking chefs in the kitchen to have their wits about them and buck the fuck up or you will get your arse roasted.

Back at the table the young lady replies 'I think its a bit salty'.
All shy and embarrassed to say anything, not just because she felt it salty or because I was sat at the next table, but generally she would not be one to complain.

I overheard the conversation, as I do, I try not to miss a thing. I turn and enquire, salty she said, can I try, and so I was given the bowl of pasta.
Holy cow, it was not salty it was bloody salty. You could stand your fork up in the salt. Only after one spoon-full I could feel the inside of my mouth on fire with salt, a real aggressive attack.

It was at this point that I was beginning to rage and with the manager who had just joined us for a drink present that didn't improve the situation.

The waitress took the pasta back to the kitchen, and within seconds the evidence was in the bin. This was not known to me at the time. I proceed to the kitchen, to find a little clarity on this awful situation. Only to see the lost looks on the kitchen team faces.

Did you taste the pasta I shout, where is the plate? In the bin chef. What the fuck. So you didn't try it? Where is the pan, that's got nothing left in it.
Now I find the smallest pot in the kitchen with some pasta left in it. I immediately know what's happened. I taste the water. I am not kidding you when I say that you could float anything on it. You could kill somebody with that saltiness.

The worse thing is not that the water was salty, it is that the food was not tasted at any time during the production of this pasta dish. How fucking stupid is that, nevertheless I did get back to my table and enjoy the rest of my one opportunity out.

I can understand that things get missed now and then, after all we are not cooking for Michelin stars or any accolades, we are just trying to produce good food using the best produce that we can get, for normal people in a small town.
But not to TASTE, TASTE, TASTE, is not fucking acceptable......

P.S I don't expect it to happen again in the near future........

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Chefs Versus Customers Revisited

If you're easily offended, exit now, this is not going to be pretty.

Well, it happened again. Another waitress in tears due to a table of prize fucktards.

It's Saturday night, we have a well booked restaurant, a wedding for 90, an understaffed establishment and we're ready to fucking rock and roll! One of our tables is a 16 pax, no problem, I find big tables easier to deal with most of the time as usually they are all family, friends or celebrating a common theme. All of which makes the event about them and what they are there for, rather than out to have a dining experience or to critique the restaurant.

It takes the pressure off us in the kitchen, as usually they can wait a little longer, on the understanding that we are not a club, RSL or a fucking dining hall. We are a restaurant, we cater for little parties of people, 2, 4, 6 no problem. If you all want to dine at the same time you need to book a fucking function room, accept one of the function menus and then we call the shots as to when you will receive your courses. That is simply the way it is done, if you don't like it, go somewhere else that can accommodate your needs, that's business.

If you really want to come to our establishment to dine from the 'a la carte' menu, then you are going to have to accept that your large group experience is NOT going to be an intimate journey of fine wines, Michelin star food and exquisite service. We are not set up that way and we cannot change the entire restaurant to suit the needs of 16 people out of the 160 or so that we will cater for this evening, so...

SIT DOWN, SHUT UP, AND PLAY BY THE FUCKING RULES!

This particular table turned out to be a bunch of geriatric old fucks, poncing it up as if they were Lords and Ladies, with their cheap nasty perfumes, pink rinses and plastic fucking earrings! Criticising everything they could and generally making themselves difficult and awkward for all the staff. They sat there for an hour, pissing around before they ordered, then placed the order and starting moaning about the length of wait they had after 20 minutes.

What the fuck?


We are an 'a la carte' restaurant. What does Lord Fuckhead, in all his royal wisdom understand this to be? Just calm the fuck down. They are not paying $500 dollars a head, we're lucky to get $30 out of these fucks. We do not have food sitting in bain maries waiting for their order, so that we can 'chop and slop' their meal to the table. Even if we did, the reaction we got from the great food that we did serve, would have been insignificant to the reaction they would have with 'chop and slop' style.

Rude, arrogant, ignorant fucks!

The situation seems to be in control however, our specialist on the floor, who has the ability to pacify such groups has moved in to take control. Fine, job done, eat up, pay up and fuck off, thank you :)

The last meals go out and I'm soon heading out for a ciggy, only to find waitress pacifier in tears! She might not be the perfect waitress, but intelligent and certainly not one to be fucked with, and the arrogance of our 16 pax has created this!

I am so fucking pissed off. It makes my blood boil. Read my previous post for a more in depth look at why I'm so angry.

http://chefskitchenrant.blogspot.com/2009/05/chefs-versus-customers.html

So, now we are a staff member down. Is this group of fucking arseholes happy now? That they've upset someone to the point of tears, should we bring her out to show them what they've done? Will they go home tonight thinking that they had a great night because they fucked with someones emotions? FUUUUCK, I'm FUCKING RAGING! But yet, somehow, somewhere, there is still something in all hospitality professionals that keeps us from returning the arrogance. Why is this? Well, just maybe, it is because we have a passion for excellence and a drive to ensure every customer has an enjoyable experience, it's why we do the job, and it's what we were taught to do. And maybe, it's because we are simply better people.


One of these days though, I'll be caught off guard and I'm going to throw the fuckers out myself!

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