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Lack of Leadership. Who's in Control?
Saturday, July 18, 2009
Is anybody in control or are you all just plodding along?
How disappointing it is when you get to go out only to see the sad effects of poor leadership.
Once again I have to say it happens too often. You can see it in lots of places not just the food service industry but other service industries as well.
If you have a leader that can deal with any situation that may arise that's good, if not then look out. The side effects of a place with no leader can be very detrimental to your business.
If your establishment gives off bad and incompetent vibes your in trouble.
It is easy to recognise a damsel in distress, the hardest thing is not being able to help them your self, correct?
Imagine having a problem with a customer and not knowing what to do. First thing is you look for help and guidance, only to find nothing because nobody knows better. In other words your stuck with the problem, and, more often than not you try to forget about it and hope it goes away, or keep out of sight of the customer or the problem right. WRONG. You need to show some balls and deal with it.
The first thing you need to do is put your self in their position. Then and only then will you have any idea of what you may or may not do to try and solve the issue. More often then not it is a communication barrier and that is easily sorted.
If not, step outside of the box and look in, then you will see what can be done.
Take a proactive attitude and make the change, be better at what you do and you will notice the difference from all angles, the customer, the management and your fellow workers.
Not everybody was born a leader, but most of us have equal opportunity to learn, its just that some don't make the effort. You have to want it.
As for the management, well, if you can't see the problem of having no staff with controlling capabilities then you need to sack your selves because the problem lies with you first. That statement might get up your nose coming from a chef but believe me I have seen plenty of idiots become so called managers or have management positions just months after transferring from being a bloody brick layer. Work it out it's not rocket science.....
image credit:pedrosimoes7
