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Soup, Soup, Soup and more Soup

Wednesday, October 28, 2009

I know that we have lots of prep and plenty of soup ready for the odd occasion, but that is not what this post is really about.

A booking for 6 at 6pm. A lady arrives, we are only 3 now, can we sit by the window? She asked. O.k we will allow you to have the table for four by the window. Two other ladies join the table and chat.

Next time we look they have upped and moved table and they are four ladies sat there. On a table in the middle of the room!!!

Now get this, are you ready?

The waiter returns from the table and asks,
Is the pumpkin soup thick or thin chef?
I reply, thick.

In comes the order
2 Ciabatta Bread
3 main size soups and 1 entree soup.

Are you for real!!!!

Then it will not surprise you to find out they ONLY drank tap water for the two plus hours they sat and talked.

So a total bill of less than $80- the only positive was it was a Tuesday night. WTF....Why some people even bother going out I don't know.

Then you get those that share a pizza and breads on a Saturday night, prime time and wallow over a can of soft drink. Better leave that for another time......


Hellraiser said...

@Ranting Chef, great post and very frustrating. Why is it that people think that they can assume some sort of 'part ownership' and that they can sit where they want, boss the staff around and waste valuable time? Even if, as you say, they end up spending only $20 bucks a head?

Waiter Extraordinaire said...

It is too much at times. People should just go over to each other's place and have a coffee and cookies and chinwag. Stop wasting everyone's time.

Hellraiser said...

Here's another comment from the Facebook Fan Page, thanks Kitty!

Not for nothing but... who allowed them to move to another table? Hostess? DR manager? Server? I personally have no problem telling guests "no, you can't have that table, but you can have this one... I'm sorry but that's what I have right now." It's been my experience this "ownership" thing that these patrons exibit (& god knows they abuse it to no end) usually comes from a lack of FoH management. The establishment (cafe, fine dining, catering, counter service, whatever) reserves the sole and exclusive right to refuse service to anyone. Consistent, qualified, and fair management is a necessity, not a perk, especially FoH... the front line of assault from the self-righteous, self-absorbed group that think their money is greener... you don't need business like that. Besides, now they think it's ok to do that & come back, & tell friends. Egads!!!

Anonymous said...

Maybe i am wrong, But i feel in this economy i will take the $80.00
Now if you had a table of big rollers waiting to spend a grip, That would be another story.

A Nova Server said...

Moving tables at their own discretion always baffles me. I don't think I'll ever get over the sense of entitlement people seem to feel in a restaurant. Perhaps they forget we're running a business here?

Hellraiser said...

@ A Nova Server,
I'm glad we're not alone in this 'customer ownership of restaurants' issue! As you say, it's a business, and a very difficult one to profit from.

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