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Fuck You and Your Gorilla
Saturday, December 12, 2009
Fuck you and your gorilla!
A couple of weekends ago, I thought I was gone. That's it I thought, I'll be getting my marching orders in the morning. Thanks for coming, now fuck off and don't let the door slam you on the arse on the way out!
It's Saturday night. We're fully booked, 'with a la carte' on the new menu, we've got a group of 26 coming in on the old menu AND, we have the owner and his group of top brass in. Oh, did I mention they are all booked in between 7 and 7.30!
Anyway, things are now under way. Front of house have managed things fantastically and service is going so bloody sweet, it was amazing. The kitchen guys have held it together and coped superbly with having to prep two menus. The 26 has gone out, the 'a la carte' bookings on the new menu have all been dealt with and we're just sending mains to the owner. Then fucking KABOOM! An important table of big spenders has started to send food back. The complaints were that it took almost two hours to get their mains, then the steaks were undercooked and cold, and other meals were cold also. I was thinking, how could it all go so bad for one table, this is impossible!
Next thing the GM turns up, and the restaurant manager is scurrying round the back for a chat. Then the assistant GM turns up, THEN, the Executive Chef.
Now, during the afternoon, I'd noticed some very drunk arseholes in the pool, which is right in front of the kitchen window, one dressed as a cowboy and one as a gorilla. Bit strange, but hey, it's nearly Christmas.
Well it turns out that these were the same group of men who were now doing the complaining. The guy who had previously been wearing the gorilla suit had been refused alcohol from the moment he sat down. Then one of his mates asked the waitress for a bucket, in case he spewed! I'm talking about a fine dining restaurant here, not some sleasy shithouse. I ended up getting a call from the Assistant GM about 45 minutes later, thanking me for a job well done and not to worry about the table. They were all wasted and really didn't know what was going on.
Another peaceful, low stress day in the world of professional kitchens :)
3 comments:
I don't deal with drunks often anymore. Which makes them seem even more out of control when I do... Sounds to me they shouldn't have been sat in he first place. It sounds like you guys rolled during an extreme night! Good for you..
Christ that was a scare! That table should not have been allowed entry to the dining room by the sounds of it.
I remember that place was always a bit of a zoo, but that's just too much. Strange to find a gorilla in the pool and not a crocodile or shark, oops they were there just last weekend eh....Did you see them?
Anyway sounds like it is all coming together, well done Hellraiser.
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